1. Order Processing Time

All our orders are processed and shipped out within 2 business days.

2. Shipping Address Changes

Once you have placed your order in our store, we cannot alter the shipping address, because we ship directly from our partners.

3. Delivery Times

We partner with global merchants and artisans to provide you with the best prices and most premium products.

This means that your order is shipped from global areas such as Thailand, China, India, USA etc. Because we ship directly from our partners in these countries, your item may take 7-12 business days. 

4. Shipping Charges

Promotion: We offer Free Shipping for orders in Australia.

We offer international shipping options too - no matter where you are, you can buy from us.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

For more information, please visit our returns and refund policy page.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@houseofcoffee.com.au

Please note that due to the extreme popularity of our offers, these are only estimates.