FAQs

1. Do you ship internationally?
We ship worldwide. 

2. How long does order processing take?
Orders are typically processed within 1-2 business days.

3. How do I cancel/modify an order?
Once you have placed your order in our store, we cannot alter the shipping address, because we ship directly from our partners. However, please contact our customer support team as soon as possible.

4. How long does shipping usually take?
We partner with global merchants and artisans to provide you with the best prices and most premium products. This means that your order is shipped from global areas such as Thailand, China, India, USA etc. Because we ship directly from our partners in these countries, your item may take 7-12 business days.

5. Returns/Exchanges?
Yes! We offer hassle-free returns/exchanges within 30 days.

6. How can I track my order?
You can track your order using the tracking number provided in your shipping confirmation email on our tracking page. 

7. What if my order arrives damaged?
Please contact our customer support team immediately to arrange a replacement or refund.

8. How can I contact customer support?
You can contact us via email at info@houseofcoffee.com.au or through our live chat.